Support

Talk to the
EcoLedger team

Questions about which framework applies to you, how to get started, or what's included in each package — we're here to help.

info@theecoledger.com
Typical response within 1 business day
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General enquiries < 1 business day
Technical questions < 1 business day
Framework guidance 1–2 business days
Enterprise / custom 2–3 business days
How we can help

What do you need?

Whether you're just starting to understand your obligations or ready to deploy a full reporting framework, we can help.

Framework selection
Not sure if you need CSRD, ISSB, EU Taxonomy, or all three? We'll assess your regulatory exposure and point you to the right package.
Product questions
Questions about what's included, how the templates work, or how to use the evidence packs within your reporting process.
Technical support
Help accessing your purchase, downloading files, or using any of the workflows and checklists within your organisation.
Enterprise & custom
Need a bespoke solution for a large organisation or multiple frameworks? We offer tailored packages for complex reporting requirements.
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FAQ

Common questions

Quick answers before you reach out.

Which framework applies to my organisation?

It depends on your size, location, and sector. EU-based companies with 250+ employees likely fall under CSRD. Companies listed or raising capital internationally often need ISSB. Most large EU companies also need EU Taxonomy. We're happy to advise — use the form above.

What exactly do I get when I purchase a package?

Each package is a complete digital toolkit — structured checklists, evidence-collection templates, guided workflows, and an audit-ready output pack. All files are delivered instantly via digital download after purchase.

How is this different from hiring a consultant?

Consultants typically charge £10,000–£50,000+ for the same output and take weeks to deliver. Our packages are self-serve, deployable in 48 hours, and built directly from regulatory source texts — the same foundation consultants use, at a fraction of the cost.

Do the packages require specialist knowledge to use?

No. They're designed for sustainability managers, finance teams, and compliance professionals who understand their business but need the structured framework to organise and evidence their disclosures correctly.

Can I purchase more than one framework package?

Yes — many organisations need coverage across multiple frameworks. CSRD and EU Taxonomy are closely linked and often purchased together. If you need all three, contact us for a bundled pricing discussion.

Are the packages updated when regulations change?

We monitor regulatory developments closely and update packages when material changes occur — such as the 2025 Omnibus simplification to CSRD scope. Customers who have purchased receive update notifications by email.